Privacy policy

Last updated: May 28, 2026

Viva Furniture & Mattress operates this website to provide customers with information about our store, products, services, and online catalog. Our website is currently intended for browsing and informational purposes only. We do not currently offer online checkout, online purchasing, or customer account registration through this website.

This Privacy Policy explains how Viva Furniture & Mattress may collect, use, and share personal information when you visit our website, contact us, or otherwise communicate with us.

Personal Information We May Collect

Depending on how you interact with our website or store, we may collect the following types of personal information:

Contact information, such as your name, phone number, email address, mailing address, or any other information you choose to provide when contacting us.
Communications, including messages, questions, quote requests, product inquiries, or other information you send to us by email, phone, contact form, social media, or in person.
Website usage information, such as pages viewed, products viewed, browser type, device information, IP address, approximate location, and how visitors interact with our website.
Cookie and tracking information, including information collected through cookies, pixels, analytics tools, or similar technologies used by Shopify or other service providers that help operate and improve our website.
In-store transaction information, if you make a purchase at our physical showroom, such as items purchased, delivery details, payment confirmation, and information needed to complete or service your order.

Because our website does not currently support online checkout or customer accounts, we do not intentionally collect online account usernames, passwords, or online payment card information through this website.

How We Collect Personal Information

We may collect personal information:

Directly from you when you contact us, request product information, ask about pricing or availability, visit our showroom, or make an in-store purchase.
Automatically when you visit our website, through cookies, analytics tools, Shopify, and similar technologies.
From service providers that help us operate our website, communicate with customers, provide analytics, or support our business operations.

How We Use Personal Information

We may use personal information to:

Respond to your questions, product inquiries, quote requests, or customer service requests.
Provide information about product pricing, availability, dimensions, colors, delivery options, financing options, and store services.
Operate, maintain, and improve our website and online catalog.
Understand how visitors use our website so we can improve the browsing experience.
Communicate with you about products, services, promotions, or store updates, where permitted by law.
Process and service in-store purchases, deliveries, returns, exchanges, warranties, or related customer service matters.
Protect our website, store, customers, and business from fraud, misuse, security issues, or illegal activity.
Comply with applicable laws, legal requests, and business recordkeeping obligations.

How We Share Personal Information

We may share personal information with third parties only as reasonably necessary for our business operations, including:

Shopify, which hosts and supports our website.
Service providers, such as website hosting providers, analytics providers, email or communication tools, delivery providers, financing partners, payment processors for in-store transactions, or other vendors who help us operate our business.
Legal or government authorities, if required to comply with applicable law, legal process, or to protect our rights, customers, store, or business.
Business transfer parties, if our business is involved in a merger, sale, financing, restructuring, or similar transaction.

We do not sell products directly through this website at this time. We also do not currently provide customer account registration or online checkout through this website.

Shopify and Third-Party Services

Our website is powered by Shopify. Shopify may collect and process information about your visit to our website in order to provide, protect, and improve the website platform and related services.

Shopify and other third-party service providers may use cookies, analytics, or similar technologies to collect information about your device, browser, and website activity. These third parties process information according to their own privacy practices.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the website function, understand visitor activity, improve our online catalog, and support analytics or marketing.

You can usually adjust your browser settings to block, delete, or control cookies. Some website features may not function properly if cookies are disabled.

Online Catalog, Pricing, and Availability

Our website is used as an online catalog to showcase products we may carry, currently have in stock, or may be able to order. Product listings, descriptions, images, colors, dimensions, and availability are provided for general informational purposes and may change without notice.

Prices may not be shown online. If any price, placeholder price, or outdated price appears anywhere on the website, it should not be considered a final offer, guaranteed price, or complete purchase total. Please contact Viva Furniture & Mattress directly or visit our showroom for current pricing, availability, promotions, delivery options, taxes, fees, and product details.

Third-Party Links

Our website may include links to third-party websites, social media platforms, financing providers, or other services that are not operated by Viva Furniture & Mattress. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information to them.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Security and Retention

We use reasonable measures to help protect personal information. However, no website, system, or method of communication is completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, business operations, legal compliance, recordkeeping, dispute resolution, and enforcement of our policies.

Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or information about how your personal information is used or shared.

You may contact us using the information below to submit a privacy request. We may need to verify your identity before responding to certain requests, as permitted or required by law.

You may also manage cookies through your browser settings. Some browsers or devices may allow you to send privacy preference signals, such as Global Privacy Control, where supported.

Marketing Communications

If you choose to provide your contact information, we may use it to respond to you or, where permitted, send information about our products, services, promotions, or store updates. You may opt out of promotional communications by contacting us or using any unsubscribe option provided in the message, if available.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements, or operations. The updated version will be posted on this website with a revised “Last updated” date.